Refund | Need4Love

Please carefully read the refund policy before you will use NEED4LOVE.COM and pay for the services.

Refund policy is a part of Terms of Use

When you make payments to NEED4LOVE.COM you buy credits, which are added to your account on the site. Each time you use our paid services our system deducts your account (not your credit card), i.e. for each letter sent, for each minute of instant messaging and video streaming your account is debited for respective number of credits (look up the costs in 'Buy credits' section). The cost of services are subject to changes at anytime.
Your satisfaction is important to NEED4LOVE.COM Team. We cordially hope you find our dating services helpful and convenient. If for any reason you are not satisfied with our site and demand a refund, please contact our support on this matter. Please, include in your claim explanation of reasons for the refund and all relevant information that may be important to us.
We will work hard to resolve your concerns quickly and fairly.

You can demand either Credits Refund or Money Refund

Credits Refund:

The credits can be reimbursed to your NEED4LOVE account under the following circumstances

a. You have encountered a credit loss as a result of errors or bugs on the site.
b. You have not been rendered a service that you paid for (e.g. a letter was not delivered, a gift was not shipped, etc).
c. You have sent repetitive letters to the same lady by mistake.
d. Other reasons which are provided by you and accepted by NEED4LOVE

Money Refund:

You are eligible for demanding a money refund under the following circumstances

a. You have not authorized the payments that were made with your credit/debit card and you can prove that.
b. The unused NEED4LOVE credits can be converted into money and refunded at a ratio 1 credit = 0.4 US Dollars (purchasing ratio).

Declaration:
Please contact our support if you demand a refund for the above reasons. Once your case is qualified, you will be able to receive the refund. Any Chargeback of credit card payment without previous contact would be considered as dishonest or deceitful. We reserve the right to take appropriate legal actions at our sole discretion.

Disclaimer:
NEED4LOVE has established cooperation with local marriage agencies in Ukraine and Russia as our partners.
All ladies on the site are clients of our partner agencies. NEED4LOVE staff has no personal relations with the ladies you see on the site. Our partner agencies are required to interview each lady and take her passport copy before publishing her profile online but we still do not guarantee all the ladies to be real or genuine. Though each partner agency is demanded to render top-quality services, some may fail to provide the desired quality of services.

The ladies are all unique individuals with different personalities and attitudes. Hence, their conduct cannot be guaranteed and cannot be a ground for claiming a refund. Neither credits nor money will be returned due to dissatisfaction of the content of the incoming letters, attachments, instant messages, video or any deviance of the profile information the lady submitted.

If you encounter any problem with a particular lady, please be advised that you have to inform us of Lady ID so that we can carry out prompt investigation and handle the case effectively.

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